Is Brecks Good for Small Businesses? (2026)

Numerous reviewers report significant shipping delays, with orders arriving weeks or months late. Many customers also mention a lack of communication regarding shipping updates and tracking information, leading to frustration and missed planting seasons. For example, one reviewer stated, "Shipping took 30 days, completely unacceptable, and they didn’t provide a tracking number until three weeks in."

Many customers express dissatisfaction with Breck's customer service, citing unresponsiveness and unhelpful representatives. Reviewers report difficulty obtaining refunds or replacements for damaged or incorrect items, and some mention being given store credit instead of refunds. One reviewer stated, "Good luck getting a refund or replacement. Customer service is in the Philippines and don't understand a dang bit of English. They will just lie and eventually hang up."

A significant number of reviewers complain about the poor quality of plants and bulbs received. Common issues include rotten, dried-out, or incorrectly identified products. Some customers also report that plants arrive dead or fail to grow after planting, despite following instructions. For instance, a reviewer noted, "Two arrived with rotten, Mushy bulbs."

Several reviewers express frustration with Breck's refund and credit policies. Many customers report difficulty obtaining full refunds, often receiving store credit instead. Some reviewers also mention issues using the provided credits due to added fees and shipping costs. One reviewer shared, "No option for a refund, just exchanges or site credit. Dumped the useless lot."

Some customers report problems with Breck's website, including glitches with free shipping codes and incorrect order information. Reviewers also mention receiving unwanted promotional emails and difficulties canceling orders. One reviewer stated, "Their website glitches terribly. My order was sent to the wrong address."

Several reviewers claim that the plants they received did not match the descriptions or photos on Breck's website. Some customers report receiving different colors or varieties than what they ordered. One reviewer said, "I ordered a variety of dahlia tubers specific colors I was after. Every one of them is purple and white !! Disappointed"

A small number of reviewers report positive experiences with Breck's, praising the quality of specific products and the helpfulness of customer service representatives. These customers often mention long-standing relationships with the company. One reviewer noted, "Wonderful customer service! Would not hesitate to order from them again!"